Shipping Policy

We know you’ll be excited to receive your RAAIE products as soon as possible. See your country below to see when you can expect them.

NEW ZEALAND

Complimentary free shipping
We aim to deliver your order within 1-2 business days. Rural deliveries may take an additional 1-2 days.

AUSTRALIA

Complimentary free international shipping
We aim to deliver your order within 2-4 business days to all metro areas. Rural deliveries may take an additional 1-2 days.

USA & CANADA

Complimentary free international shipping
We aim to deliver your order within 6-14 days with standard shipping. Rural deliveries may take an additional 1-2 days. Duties & taxes may apply *.

UK

Complimentary free international shipping
We aim to deliver your order within 2 weeks. Duties & taxes may apply *.

REST OF WORLD

Complimentary free international shipping
We aim to deliver your order within 2 weeks. Duties & taxes may apply *.

DUTIES AND TAXES

• New Zealand and Australian orders will not attract import or customs duties.
• For all other countries, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order. We will not refund your order if you do not want to pay the import or customs duty. Customs duties and policies vary per country, please see here what the thresholds are for your country. This may also impact delivery times.

Any questions? Email us at hello@raaie.co.nz and we will do our best to help.